The campervan is run on diesel fuel. The fuel tank cap is located just behind the passenger door behind a small metal flap. On collection, the vehicles will be full of fuel. It is the responsibility of the hirer to make sure that the fuel tank is full of the correct fuel when it is returned at the end of your hire.

One of our vans runs from gas and has an oven, hob and grill. The other van has a micro/grill/oven combo and a diesel hob.

The leisure battery is charged up when you’re on the move by the regen system and charged by the solar panel on the roof. The battery will last for about 10-11 hours. It works the USB sockets, fridge, electric tap, ignition on the hob and interior touch lights.

This means the vehicles main battery is never used for the above and is a separate system.

We recommend at every possible opportunity that you plug into a campsite’s electrical hook-up to keep the leisure battery charged overnight. We do supply the electric cable; it will be located under the seats in the boot.

The electric plug sockets only work off the mains hook up not of the leisure battery.

No, smoking/vaping is strictly prohibited in accordance with the booking terms and conditions. An additional cleaning fee of £100 will be charged if this rule is not adhered to.

We supply a fridge and gas for the stove with every hire, as well as cooking utensils,

crockery, cutlery, pot and pans.

You’ll need your own bedding, of course, along with pillows, towels, linen etc.

We do offer a box trailer for hire; please see BOX TRAILER bikes are secure within the trailer or we can provide a removable bike rack that fits right to the rear of the van which can carry up to 4 bikes.

Please let us know in advance if you’re bringing bikes and if it’s available, we’ll fit it before you get here. We do not and cannot ensure your bike so please don’t forget to make sure your bikes are covered by your own insurance.

We are Dog friendly. Please can you make sure your four-legged friends are well behaved and they do not eat the inside or outside of the campervan. We believed they should be on holiday with you.

We love dogs! Just make sure they are well behaved and they don’t eat the fixtures and fittings. An additional charge of £30 per hire is payable for the extra cleaning that is required.

In the unlikely event of a breakdown, we have 24-hour roadside assistance. If the van cannot be repaired or replaced, we will refund the remainder of your hire period. We hope to set you off on your adventure with a problem-free Campervan, breakdowns do occur and are out of both parties control but rest assured we will do what we can to continue you on with your adventure/holiday.

Unfortunately, it is not. The policy that we have does not cover personal belongings. In order to keep the cost of the hire affordable, we cannot cover personal belongings.

Fortunately, it’s a lot cheaper for you to arrange your own travel insurance – in fact, we recommend that you do it for your own peace of mind.

Comprehensive motor insurance is included in the basic price. If you are unfortunate enough to be in an accident and we need to proceed with an insurance claim, you will have to forfeit the security deposit you have paid.

View our full insurance details in the terms and conditions. See our terms and conditions of hire, they are in place to protect you as the hiring party and us as the owners.

These are stipulations of the insurance.

We must see your valid driving licence together with two other proofs of address, these can be; Bank statement, Credit card statement, Mobile phone bill, Household energy bill Landline/internet bill, Council Tax bill, Water bill, TV Licence, Mortgage statement.

PLEASE NOTE ALL PAPERWORK MUST BE DATED WITHIN 3 MONTHS OF YOUR HIRE AND MATCH THE ADDRESS ON YOUR DRIVING LICENCE.

Due to insurance restrictions, we cannot release the van without these documents.

There are two ways for us to produce documents to check your licence for endosements.

– For the first, we will need your driving licence number, postcode and National Insurance (NI) number so we can check online.

– For the Second, If you are not comfortable with sharing your NI number you can generate a code online with the DVLA (valid for 21 days) — see https://www.gov.uk/view-driving-licence. We can then use the code to access your licence details.

Since the abolishment of the paper counterpart, this is the only way we can check for any endorsements.

If travelling outside the UK, we also need to see your passport.

Yes, of course. Please get in touch with us to discuss any additional days. We will try to be as accommodating as possible. However, please bear in mind that during mid and high seasons this may be harder to accommodate but we will do our best for you.

Travelling in the campervan is just like travelling in a normal vehicle, you must be wearing a seatbelt. The Campervan has 5 seats all with seatbelts.

You can book a van online through this link: – BOOK NOW

Alternatively, you can book via telephone by calling 07766 914075 or email [email protected]

Yes, a security deposit of between £1000 is payable before the collection of the vehicle. This can be paid by credit, debit card or cash. If you choose to pay this on a card, We do operate a PRE-AUTH transaction, this is essentially a temporary hold placed by a merchant and reserves the funds for a future payment if needed.

Provided you bring the van back on time, clean, in the same condition as it left and with a full tank of diesel, this will be refunded. – See our terms and conditions of hire, they are in place to protect you as the hiring party and us as the owners.

Yes. There’s a non-refundable booking deposit of £200.00 payable before a booking can be confirmed, and the balance of the charges is due at the latest, 4 weeks before you’re due to hire from us.

Yes you can travel into Europe, although there are some additional insurance costs of £8 per day if you’re planning on driving outside the UK, again this is a stipulation of the insurance. We would love to see our camper out on some adventurous trips abroad. Please send us some images of yourselves and the camper in fantastic European locations.

That depends on what the points are for. Please call us and we can talk about it and see if this can be resolved. There is a maximum of two 3-point speeding fines/other minor offences in the last five years and have had no more than one minor accident in three years.

Anything else will not be covered by our insurance policy and therefore the hire cannot proceed.

Yes this is possible, unfortunately the cost of insurance goes up, you’ll have to pay a small additional charge of £5.00 each extra driver per day for all additional drivers.

Drivers can be aged between 23 and 75. This is set by the terms of our insurance. All drivers must have held a full driving licence for at least two years, have no more than 6 points across two minor endorsements and have not had more than one recent insurance claim that was your fault.

These are the requirements of the insurance policy. Please get in touch with your individual needs.

Yes this is possible. We offer a free collection service at an arranged time from Darlington train station on the east coast mainline. It is only a short 20 minute ride back to our premises where you can collect the Campervan.

Yes, that is not a problem at all. We have parking on our premises on private land. Customer cars are parked at their own risk.

From your return to leaving, we recommend allowing 30 minutes. This will allow us time to check your vehicle for damage and take a signature to close our hire agreement.

From your arrival to leaving we recommend allowing 1 hour. Once you arrive, we will go through your rental agreement, check your vehicle for damage together and show you how everything works inside your campervan

The camper will be ready to go any time after 3pm on the day of collection and we ask it is back with us before 10.30am on the arranged day of return. Hand over days are Mondays and Fridays, unless agreed beforehand.

Our premises is 8 Ascot Court, Leeholme, Bishop Auckland, County Durham DL14 8GA